Q: I've received an invalid registration link, what should I do?
A: If your registration link expired, you will need a new one. Please send an email to icportal@bellmore-merrick.k12.ny.us. and ask for a new link to be sent to you.

Q: My email is correct in ParentSquare. Why am I not receiving emails?
A: Please check your spam to see if any ParentSquare messages ended up there, and mark them as "Not Spam." Also add donotreply@parentsquare.com to your email contacts so your server recognizes our messages. If you still are not receiving emails, please contact the Technology Department so we can assist you.


Q: How can I Combine and Merge ParentSquare accounts? How can I add another child to my account? 
A: If you wish to add another child to your account, you will have to ensure we have your most up to date contact information and that you are associated with your child within Infinite Campus. ParentSquare will always reflect the most current information we have received from the Infinite Campus.

Please see the following Combine-Merge ParentSquare Accounts userguide

Q: How do I change my password?
A: Please go to ParentSquare Sign-In and click "Forgot Password." Put in your email or phone number and you will be sent a link to reset your password.

Q: English is not my first language. How can I receive content in my native language?
A: You can customize your language settings by going to "My Account" and clicking "Change This" under language settings. From here, you can choose any language you prefer from the drop down menu and you will start to receive content in that language.